Why are businesses so   ?

Hi, everyone. My name is .

I'm a product manager for business  at IBM.

Today, I want to give you four reasons why businesses find RPA so compelling.

But first, let's talk about what is it?

What is the problem that we're trying to solve?

And I want you to think about all the times that you spend

doing on a computer,

whether that's copying and information from into an application,

or filling out forms, or moving files between .

And now think about all of the departments full of smart people all around the world

doing those kinds of .

That's time and energy that they could be spending on more business-critical work,

and it's also to have to do all  those day in and day out.

So that's what we're trying to solve with RPA.

The first reason is really compelling

is because of the way that it works,

it works by human clicks and on an application user interface,

and that really makes it a bit of a .

But because of that, the possibilities are  really endless. It can then a user  

interface the same way that a human can, which  makes it really flexible. So that brings me to my  

second reason why RPA is so compelling is because  it's a flexible tool, it really has broad benefits  

across different departments and places in your  organization. So consider customer service.  

You might be updating account information  processing customer requests, consider financial  

departments that are dealing with ,  payables, calculations, generating reports.  

Think about HR. You're dealing with on-boarding,  off-boarding, or supply chain.  

Monitoring your inventory, for example. Now,  what do all these processes have in common?  

Well, they're often routine, meaning they're  happening in the same way at the same time  

or on a set of triggers with the  same applications, . They're are also  

rules based. So you have a set of  inputs and outputs that gives a really clear  

set of instructions to the . And finally,  they're dealing really with structured data.  

So dates, names, dollar amounts, these are the  types of information that we're manipulating  

and working on across applications and in these  documents. So with RPA we can these  

really highly manual processes broadly  across the business. But not only does have broad  

, but it's also highly . So  with RPA, you can adapt and grow in complexity as  

your needs grow. So let's give an example,  let's say you're in a   

and you are processing , they're coming  in several during the week and you've got   

that is automatically taking these and  them to a central . That's great.  

Now you're able to also use to monitor  that . And you're extracting  

specific information, let's say dollar amounts or  names, dates. And you've got to input that into  

a management system that you're using, maybe it's  SAP, and the can extract specific information,  

interpret it the correct way, and put it in the  correct fields for you. And then finally, let's  

say that every so often, maybe for specific types  of , you need to a report,   

the to a department for further approval  and review. You can have do that as well.   

Now, this looks like a fairly simple process, but  it actually adds up to a lot of over  

time, that can be done much more quickly and with  less error with RPA. And in fact, in a real life  

example, we had a client that was able to reduce  their processing time from one week down  

to one day using RPA. And you can expand the  scope of this process and increase the complexity  

by adding more context. And what I mean by that  is adding capabilities like   

recognition or intelligent document processing,  meaning it enables you to extract data from  

from paper documents, bring it in, classify  that information and use it in your process.  

You can also use business decision engines which  allow you to tell your RPA bot what to do and  

when to do it. So, for example, auto-approving  a loan or rejecting a loan or incorporating AI  

and natural language processing and being able  to, say, trigger from interface in  

your natural working environment. So all of these  capabilities together, the combination of things,  

puts you on the path to intelligent business  , sometimes called .   

So this brings me to the final and maybe most  compelling reason for RPA, which is the fast ROI.  

So RPA is fairly simple and low cost to implement,  and the results are apparent so quickly. So we've  

had clients implement thousands of tasks per day,  reduce processing times by 60 percent or more,  

and generate millions of dollars in business  value every year. But not only that, but you  

end up with employees who are happier and more  satisfied because they're able to do higher value  

tasks like talk to customers. And that means you  have customers who are happier. Because they're  

being served more quickly and and you  also can gain an edge against your competition.  

Because you're operating with more speed,  efficiency and less error and reduced costs.   

So, the reasons why RPA is so compelling,  it starts with the way that it works

because it's a of human clicks and . It's a  very powerful and tool that provides  

broad benefit across various areas of the  business. It also means it's highly   

and you can also grow it in scope and complexity  with added capabilities as you need. And finally,  

you can implement it fairly quickly and at  low cost, which means you have a fast ROI.   

So, thank you so much for watching and I hope you  continue your learning journey with RPA.