████    重点词汇
████    难点词汇
████    生僻词
████    词组 & 惯用语

[学习本文需要基础词汇量:5,000 ]

so for the past 20 years I've been

helping Malaysians and other Southeast

Asians to speak better English and

through training thousands of Southeast

Asians I've discovered a very surprising

truth I've discovered that how well

somebody communicates in English

actually has very little to do with

their English level it has a lot to do

with their attitude towards English

there are people out there who have a

very very low level of English and they

can communicate very very well one of

them that I remember was a student a

participant of mine named Faisal he was

a factory supervisor English level very

very low but this guy could just sit and

listen to anybody

very calmly clearly and then he could

respond

absolutely express his thoughts

beautifully at a very low level of

English so today I want to share with

you what is so different about people

like Faisal how do they do it

and second of all why is this so

important not only to you but to your

children to your community and to the

future of Malaysia and third of all

what's one thing you can do starting

today if you want to speak with that

calm clear confidence that people like

Faisal has so first of all what is so

different how do people like Faisal do

it so to answer that question I'm going

to take you back about ten years okay so

I was training staff at that time and my

daughter at that time was taking piano

lessons and I started to notice two

really strong similarities between my

daughter's attitude or thinking towards

playing the piano and a lot of

Malaysians thinking or attitude towards

English now first of all I should tell

you my daughter absolutely hated piano

hated the lessons hated practicing this

is my daughter practicing piano okay

this is as good as it got this is the

real thing

and she dreaded going to piano lessons

because to my daughter going to piano

lessons she was filled with this sort of

dread because it was all about not

screwing up right because like for a lot

of piano students to both my daughter

and her teacher her success in piano was

measured by how few mistakes she made

now at the same time I noticed that a

lot of Malaysians went into English

conversations with the same sort of

feeling of dread this sort of feeling

that they were gonna be judged by how

many mistakes they were going to make

and whether or not they were gonna screw

up now the second similarity that I

noticed was to do a self image you see

my daughter she knew what good piano

sounded like right because we've all

heard good piano and she knew what her

level was and she knew how long she'd

have to play for to speak to play like

that and a lot of Malaysians I noticed

had this idea of what good proper

English is supposed to sound like and

what they're I see a lot of you nodding

and what their English sounded like and

how far they'd have to go to get there

and they also felt like they were like

my daughter just bad bad piano player

bad English speaker right my English not

so good luck and ah sorry ah Shia cannot

have so I could see these similarities

but I still couldn't figure out okay

what is it about these people like

Faisal that are so different that can

just do it smoothly calmly with

confidence and one day I discovered that

answer and I discovered it quite by

chance it was a day when my computer

broke down and I had to go to a cyber

cafe now okay was my first time and I

discovered cyber cafes are disgusting

places okay they're really gross they're

smelly

and they're filled with boys and they're

all playing

noisy violent games they're just

disgusting places but I had to go there

so I sit down and I start noticing this

guy beside me and I'd become very very

interested in this guy next to me now

this guy is playing this game that is

basically it's like shooting people

until they die and that's it right

that's the game right and I'm noticing

that this guy is not very good he's like

in fact terrible right because I'm

looking and I'm seeing like a lot of

shooting and I'm not much dying right

but what really interested me was behind

this lousy player were three of his

friends sort of standing there watching

him play and what I really noticed was

even though this guy was terrible even

though his friends are watching him

there was no embarrassment there was no

feeling of being judged there was no

shyness in fact quite the opposite this

guy's like totally focused on the bad

guy smile on his face all he can think

about is is is killing these guys right

and I'm watching him and I suddenly

realized this is it this is the same

attitude attitude that people like

faisal have when they speak english just

like this guy when faisal goes into an

english conversation he doesn't feel

judged he's entirely focused on the

person that he's speaking to and the

result he wants to get he's got no

self-awareness no thoughts about his own

mistakes now i want to share with you a

real true example to paint a picture of

somebody who speaks english like they're

playing piano and someone who speaks

english like they're playing a computer

game and this is a true story happened

to me a while ago I was in a pharmacy I

had to buy Omega my doctor said I should

get omega and I go to the shelf there's

tons of Omega there's Omega that's hi

India

J Omega that's high in EPA I don't know

which one to buy now the sales rep

happened to be there and I saw she was

like this well-dressed professional

woman I walk over to her and I see this

look as she sees me this sort of it's a

look I recognized very well her eyes go

all wide as sort of that panic oh my god

I got to speak to a native speaker and

she's gonna judge me and notice my

mistakes I go up to her and I explained

my situation which which Omega do I get

and she starts explaining to me

everything about DHA and EPA you could

possibly imagine she speaks very quickly

goes all around in circles and when she

finishes no idea what to buy so I turned

to the girl behind the counter now the

girl behind the counter I heard her

before her English level is very low but

when I walk over to her this girl

there's no fear in fact she's just

looking at me you know that look like

yeah okay so how yeah I've been in

Malaysia a long time so I got to her and

I explained the problem EPA DHA she

looks at me she says okay EPA for heart

DHA for brain your heart okay or not

they said yeah yeah my I said my heart

is really it's I think it's pretty good

she says your brain okay or not

I said yet no no my brain is not as good

as it used to be she look she said okay

lah you take omega DHA can welcomes

alright so we've got two different kinds

of communicators we've got the one who's

got a high level but totally focused on

herself and getting it right and

therefore very ineffective we've got

another one low level totally focused on

the person she's talking to and getting

a result effective and therein lies the

difference now why is this distinction

so important not just to you to your

children but to the future of Malaysia

and countries like Malaysia and to

answer that let's take a look at who

actually is speaking English in the

world today okay so if we looked at all

of the English conversations in the

whole world taking place right now on

planet Earth we would see that for every

native speaker like me there are five

non native speakers and if we listen to

every conversation in English on planet

earth right now we would notice that 96%

of those conversations involved

non-native English speakers only 4% of

those conversations are native speaker

to natives

speaker this is not my language anymore

this language belongs to you it's not an

art to be mastered it's just a tool to

use to get a results and I want to give

you a real-life example of what English

is today in the world real English today

this is another true story I was at a

barbecue a little while ago this was a

barbecue for engineers engineers from

all over the world and they were making

hot dogs now some of the hot dogs were

regular hot dogs and some were these

these cheese hot dogs you know with the

cheese in the middle French engineer is

cooking the hot dogs and he turns to

this Korean engineer and he says Oh

would you like a hot dog and the Korean

guy says yes please

he says do you want to cheese and the

Korean guy looks around at the table he

says I I I know C cheese french guy says

Oz's a hot dog is contains cheese Korean

guy doesn't understand him right so the

French engineer tries again the hot dog

is is making from with the cheese Korean

guy still doesn't understand he tries

again he says the hot dog is succumbing

is some coming from

no sir cheese's coming from the hot dog

Korean guy cannot understand now this

Japanese engineer who's been listening

to this conversation turns to the Korean

engineer and he says up xisa integrator

he understands everybody understands so

this is what English is today it's just

a tool to play around with to get a

result like a computer game now the

challenge is that we know in schools all

around the world right English is not

really being taught like it's a tool to

play with it's still being taught like

it's an art to master and students are

judged more on correctness than on

clarity some of you might remember the

old comprehension exam in school does

anybody remember in school when you

would you would get a question about a

text that you read you'd have to read

through some text right and then answer

a question to show that you understood

the text and this may have happened to

you that you showed that you understood

the text but you got a big X because you

made a little grammar mistake like this

student now this student clearly

understood paragraph four but no not

correct because he left the letter in

off the word environment but in the real

world what would matter in the real

world what would matter is did you

understand the email or did you

understand your customer so that you can

go ahead and take action now the problem

that I see here over and over is that

people take the attitude they developed

about English in school and they bring

it into their adult life and into their

work and if you're in a stressful

situation and you're having a

conversation and you're trying to give a

result to someone and say it correctly

your brain multitasks it cannot do two

things at once and what I see is the

brain just shutting down and you may

recognize these three symptoms of the

brain shutting

the first one is that you're listening

goes someone's talking to you and you're

so busy thinking about how you're going

to respond and and express yourself

correctly you don't actually hear what

the other person said and I can see a

lot of nodding in the audience

the second thing to go is you're

speaking your mind sort of shuts down

and that vocabulary you do know just

disappears and you the words don't come

out the third thing to go is your

confidence and the worst thing about

this is you may only be confident

because you cannot express yourself

clearly but to the person talking to you

they may misunderstand this as a lack of

confidence in your ability to do the job

to perform so if you want to speak

English like fizz L with that great

confidence here's the one thing that you

can do when you speak don't focus on

yourself focus on the other person and

the result you want to achieve

imagine a next generation of Malaysians

all with that wonderful confidence in

communication that faisal has at any

level of english because let's remember

that english today it's not an art to be

mastered it's just a tool to use to get

all a result and that tool belongs to

you thank you

[Applause]

[Music]